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Career
History
- RHP
-
Freelance IT Consultant
-
Select Prospects Ltd
- Westlondon Centre
- West London TEC
- Department of Employment
- Manpower Services Commission
- Education
- Other Information
- Interests
References
available on request
Click
here to view summary information
02/03 - Present
Richmond Housing Partnership
Twickenham
Head of ICT
RHP is a vibrant and innovative residential property management company based near Richmond, Surrey . RHP was created as a result of a stock transfer out of the London Borough of Richmond upon Thames in 2000.
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Management, implementation, development and changes to information systems, as well as all Information and Technology Services, Telecommunications and line management of staff.
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Responsible for formulation and delivery of ICT Strategy in the company. Work with internal staff, Partners and suppliers to plan, deliver and maintain systems and services across 17 sites. Reporting to the Finance Director.
Key Achievements
-
Developed RHP's 3 year ICT systems and development strategy which links into the Corporate Plan.
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Managed a team of support and development staff who deliver support and systems to a user base of 160 located across 17 sites.
-
Implemented Customer Contact system which linked into other core systems to provide real-time access to corporate/customer information.
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Implemented data analysis and management team to manage data warehouse which is used to link all corporate data and is disseminated to other core systems.
-
Implemented new ledger accounting system including asset Management, sales invoicing, debt management and corporate allocations modules.
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Updated VPN technology to reduce infrastructure costs and enable effective systems for home workers (data and voice services).
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Implemented ICT Training suite for external customers.
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Implemented technology for customer service centre including multi-site VoIP based phone switch, updated CRM, state of the art customer call routing systems and middleware systems to link into third party databases run by outsourced service providers.
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Conducted company-wide business process analysis in preparation for the implementation of a new renting accounting and customer accounts system.
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Implemented online services for customers allowing them to view and pay their rent, log repairs and make complaints 24 hours a day, at their convenience.
Management
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Prepared a systems and development plan with clear objectives and priorities. Allocated resources, responsibilities and resource development.
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Ensures that quality and appropriate ICT systems were delivered to the Business and all service levels are attained. Ensured that the infrastructure was secure and reliable.
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Management the ICT budget ensuring that income was realised and all projects were kept within set limits.
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Account management of relationships between the ICT/Business Support department, internal business units and third party partner organisations.
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Account management of third party suppliers and negotiation of service levels, projects and costs.
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Member of the Senior Managers and Risk panels.
11/02
- 02/03
Freelance
IT Consultant
-
Preview
Services Ltd - IT Consultant
Worked with Preview to define future IT strategy and implemented
the upgrade of IT systems, including Windows 2000/Exchange
2000 and XP clients.· Planned and implemented connectivity
between the main site and major client.· Advised on hardware
procurement and disaster recovery and other IT-related procedures.
11/99
- 11/02
Select
Prospects Ltd
Heathrow
ICT Director
Select
Prospects Ltd is a global leader in loss identification
and recovery in the airline ticket industry.
My role is to spearhead Select's IT strategy and to develop
and deliver unique systems to enable us to maintain our
high-quality service. Responsible for all aspects of IT
within the company, including customer support, planning
and development. Reporting to the Board.
Key
Achievements
-
Built
up a strong team of IT staff in the UK and India and
brought the infrastructure and systems up to date.
-
Developed
and introduced backend database which subsumed several
disparate systems and reduced double keying, automated
many formerly manual tasks.
-
Project
managed and delivered systems and facilities for new
office site in Mumbai (India).
Management
- Prepare
an annual IT budget and feed into the business plan
with clear objectives and priorities. Allocation of
resources, responsibilities and resource development.
- Review
IT department and infrastructure - identify continuous
improvement.
- Production
and maintenance of project plans in conjunction with
accurate performance reports.
- Ensure
that quality and appropriate IT systems are delivered
to the Business and all service levels are attained.
Ensure that the infrastructure is secure and reliable.
- Management
of staff in UK and India - incorporating project manager,
software development programmers and infrastructure
support.
- Business
case analysis and cost benefit assessment of IT alternatives.
- Account
management of relationships between the IT department,
internal departments and third party partner organisations.
- Account
management of third party suppliers and negotiation
of service levels, projects and costs.
- Increase
the value derived from the Select Prospects systems
by ensuring that staff can fully utilise the systems'
capabilities and make better use of the information
contained in the systems.
- Ensure
that all staff receive appropriate IT training and support.
- Deliver
customer requirements accurately and on time.
Service
Delivery
- Management
of ICT support function covering help desk 1st - 3rd
line support.
- Specification
and implementation of internal IT systems and software.
- Provide
technical support to external customers.
- Liaison
with external customers to enable system integration/implementation.
IT
Projects Delivery
- Manage
specification and development of company IT systems.
- Specification
and implementation of company Internet, Intranet and
Extranet sites.
- Delivery
of online systems via Extranet.
- Specification
and planning for the implementation of SQL Server backend
database ("SPEARS") for core systems.
- Specification
and implementation of IT systems and services for Indian
office in Mumbai (Bombay). (http://www.select-pro.co.in
)
- Liaison
with airline customers to implement and interface their
bespoke systems with existing platform and systems.
- Explore
the viability of introducing Cisco VoIP solution for
international business/communication with Indian office.
Technical
Projects Delivery
- Setup
and configuration of Cisco VPN systems internally and
for external customers.
- Migration
to Windows 2000, including Active Directory Service,
and XP clients in India.
- Upgrade
to Exchange 2000 and SQL Server 2000.
- Specification
and implementation of document scanning provision.
- Implementation
of video network and chat services for international
communications.
- Implemented
network fax infrastructure.
- Setup
and configuration of networked time management system.
- Implemented
Intel 100Mb switched network and overhaul existing thin
Ethernet network, introducing Cat 5 structured cabling.
- Implemented
firewall and Sessionwall systems.
- Planned
and executed office site move of all IT and voice systems.
- Planned
and implemented IT systems delivery and communications
infrastructure for the Indian office.
Miscellaneous
- Maintenance
of Disaster Recovery Plan and associated procedures.
http://www.select-pro.com
08/96
- 11/99
West
London Centre Ltd
Information Systems
Hounslow
IT
Business Manager (IT support services and development)
Responsible
for the delivery of all internal and external IT services
and systems for West London TEC, Business Link London West,
West London Chamber of Commerce, The Executive Studio, West
London Inward Investment Agency and other partners, located
across five sites. Reporting to IT Director.
Key
Achievements
-
Managed
a leading team of staff who delivered support and systems
to a large user base, located across several sites.
-
Specified
and delivered leading edge technology and service for
the Executive Studio.
-
Specification
and development of company Intranet
-
Planned
and implemented introduction of a new CRM product -
'LinkTrack'.
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Planning
and implementation of ERP tool - 'PlanIT'.
-
My
team were regular winners of the company customer service
award.
-
Prepare
a business plan for the Business Unit with clear objectives
and priorities. Allocation of resources, responsibilities
and resource development.
-
Production
and maintenance of project plans in conjunction with
accurate performance reports.
-
Ensure
that quality and appropriate IT systems are delivered
to the Business and all service levels are attained.
Ensure that the infrastructure is secure and reliable.
-
Management
of twelve staff - incorporating project managers, software
development programmers, technical support analysts
and IT Trainers.
-
Management
of the IT budget, ensuring that income is realised and
all projects are kept within set limits.
-
Account
management of relationships between the IT department,
internal business units and third party partner organisations.
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Account
management of third party suppliers and negotiation
of service levels, projects and costs.
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Manage
Y2K project officer and produce plan for upgrading and
fixing hardware and software. Liaison with suppliers
and revision of contracts.
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Chairman
of Business/Senior Managers team.
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Member
of Business Excellence group, responsible for Change
Management within the organisation.
Service
Delivery
-
Management
of support function covering help desk 1st - 3rd line
support.
-
Specification
and implementation of IT systems and software for Executive
Studio (http://www.executive-studio.com).
Ongoing support and adviser for the Studio and management
of technical staff.
IT
Projects Delivery
-
Specification
and implementation of company Intranet.
-
Planned
and implemented "umbrella" website (http://www.westlondon.com). Managed
internal web development team. Planned and implemented
company-wide Internet access with associated firewall
and Sessionwall technology.
-
Management
of Knowledge Management pilot programme in conjunction
with KPMG.
-
Planning
and implementation of ERP tool - 'PlanIT'.
-
Implementation
of SQL Server backend for core systems.
-
Implementation
of forms and procedures system based on Exchange 5.5,
accessible via the Intranet.
Technical
Projects Delivery
-
Installation
of Shiva LanRover Access Switch to enable large scale
remote access to network services.
-
Managed
and implemented thin client technology to enable remote
users to use client tracking database and other company
systems via mobile phones. Member of flexible working
policy group.
-
Implemented
3Com 100Mb switched network and overhaul of backbone
links with the use of fibre-optic technology.
-
Project
managed implementation of mobile computing solution
and audio-visual system for Greenwich Council.
-
Project
managed implementation of computer network at Dormers
Wells High School, Southall. Recruitment of network
manager to manage school network.
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Designed
and implemented company LAN on behalf of London Borough
of Hillingdon project in Hayes, Middlesex.
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Migration
from Novell 3.12 to NT 4.0 Server. Project managed and
implemented roll out of Windows 95 (including some NT
workstation clients) and Office 97. Migration from MSMail
3.2 to Exchange Server 5.0 and Outlook 97. Installation
and implementation of MS BackOffice products.
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Migration
from IPX/SPX to TCP/IP network, using DHCP.
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Implemented
a WAN to link up two additional remote sites for company
outreach project. Organised installation of hardware,
software and IT training. Specified and installed video
conferencing technology at remote sites.
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Setup
and tested Linux operating system on client PC's for
demonstration to Executive Studio customers.
Miscellaneous
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Advisor,
on behalf of the Executive Studio, to external clients
and companies regarding the best use of IT in their
organisation. Design and installation of network infrastructures
and computer systems.
-
Management
of IT training delivery to internal staff and external
companies including DHL and London Borough of Hillingdon.
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Maintenance
of Disaster Recovery Plan and associated procedures.
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Active
member of South East IT manager’s focus group ensuring
that organisations are kept up to date with technical
developments.
01/94
– 08/96
West
London Centre Ltd
Information Systems
Hounslow
IT
Support Manager
Responsible
for the delivery of all internal and external IT services
and systems for West London TEC, Business Link London
West, West London Chamber of Commerce, The Executive Studio,
West London Inward Investment Agency and other partners,
located across five sites. Reporting to IT Director.
Management
of two staff.
Key
Achievements
-
Managed
a leading team of staff who delivered support and systems
to a large user base, located across several sites.
-
Established
multi-site WAN and setup support services.
-
Planned
and managed migration from Unix-based accounting package
to Sun Accounts, hosted on NT platform.
Management
-
Ensure
that quality and appropriate IT systems are delivered
to the Business.
-
Ensure
that the infrastructure is secure and reliable.
-
Make
sure that all service levels are attained.
-
Management
of support function covering help desk 1st - 3rd line
support.
Service Delivery
- Maintenance
of all computer systems on the company WAN. Setup
and maintenance of third party LANs.
IT Projects Delivery
- Implementation
of company-wide CRM product "LinkTrack"
client tracking system with Oracle backend.
- Implementation
of Access based Purchase Order system with interface
to Sun Accounts.
- Implementation
of Sun Accounts.
Technical
Projects Delivery
- Specified
and implemented a WAN to link up three remote sites.
- Planned
and implemented technical platform for company website
(http://www.wltec.co.uk)
- Installation
of Category 5 cabling throughout the organisation.
- Managed
and implemented migration to Novell NetWare 3.12 from
DEC Pathworks 4.1. Installed new network servers to
replace OS/2.
- Migration
from fixed IP addressing to IPX/SPX.
- Managed
and implemented SMTP external email system.
Miscellaneous
- Formulation
of Disaster Recovery Plan and ongoing maintenance.
01/92
- 01/94
West
London Training & Enterprise Council
Management Information Systems
Hounslow
Network
Manager (On Contract)
Responsible
for all help desk/support services for West London TEC
and partners. Reporting to IT Manager.
Management
of two staff.
Management
- Manage
a team of two help desk staff.
Service Delivery
-
Maintenance
of all computer systems on the company LAN.
Technical
Projects Delivery
-
Implemented
remote access solution based on PC Anywhere and NT
3.51 RAS.
-
Implemented
network fax solution.
-
Implemented
internal email system (MSMail).
-
Managed
and implemented migration from Pathworks for Ultrix
to OS/2 platform.
-
Managed
and implemented migration from Ultrix (UNIX) DEC 5400
to PC servers.
Miscellaneous
-
Conducted
company-wide IT training.
-
Produced
monthly newsletter covering technical and training
issues.
09/90
- 01/92
Department
of Employment
Head Office
Staff Training Branch
Reading/Sheffield
Network
Manager
Responsible
for department LAN and technical services. 3Plus 3 Open
PC network.
Setup
and installation of IT training facilities and LAN’s,
procurement of PC’s, servers, peripherals and associated
software. Support services for staff.
-
Management
of three staff
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Installation
and maintenance of departmental LAN's based in Reading,
Sheffield and London.
-
Technical
support for staff software developers and programmers
working with NUBS2 training project.
-
Development
of emulation software for various CBT packages.
07/87
– 09/90
Department
of Employment
Head Office
Staff Training Branch
Reading
CBT
Software Developer
CBT
developer for "NUBS2" (National unemployment
benefit system) training project: production of computer
based training materials and multimedia software.
Responsible
for department LAN and technical services. 3Plus 3Open
PC network.
-
Management
of three staff.
-
Production
of computer based training software using SAM/Interactive
video systems.
-
Production
of computer based training software and associated paper-based
materials for NUBS2 training project, using Ventura
Publisher.
-
Pilot
testing and roll out to local and area offices.
-
Liaison
with mainframe system developers at DSS offices at Lytham
St. Annes and Reading.
10/80
– 07/87
Manpower
Services Commission
Slough
Training
Support Manager
Management
of computer systems for trainee training and stores departments.
-
Conducted
company-wide IT training.
-
Produced
monthly newsletter covering technical and training issues.
-
Management
of seven staff.
Maintenance and support of all computer systems (Apple
II, Commodore PET and BBC Micro systems) relating to:
-
Youth
training projects.
-
CNC
training section.
-
Office
administration systems.
- General
Office Manager
- Building
and Facilities management.
- Production
of monthly staff newsletter.
References
More
details available from jonathan@creaser.com
Education
Registered
at http://www.friendsreunited.co.uk
- a great way to catch up with old school friends.
Other
Information
Part-time
activities
Full
UK driving licence
Interests/Hobbies
- Electronics
and all aspects of radio – occasional contributor
to
monthly shortwave radio magazine
- Presenter
and Programme Controller on hospital radio since
1980.
- Record
collector – extensive collection of 70’s/80’s/90’s
records. Created and maintains Dan
Hartman tribute website.
- Photography
– 35mm and video.
- Model
railway enthusiast.
- Production
of external company magazine, designed for Intranet
and paper-based use.
- DIY,
Gardening.
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